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Shipping

AUSTRALIA

Australian orders are eligible to receive FREE Standard Shipping. 

INTERNATIONAL

Please email your delivery address and product of interest to hello@denisequah.com for a quote on international shipping.

If your delivery country charges customs or import duties - these will be charged once the package reaches the destination country. You will have to pay these charges. This also applies to the purchase of gifts or other purchases made on behalf of another recipient. Unfortunately, we have no control over customs and import charges and we cannot inform you how much they will be before you order. Customs policies vary widely from country to country. Please contact your local customs office for further information.​

Returns and Refunds

Returns and refunds are only accepted within 48 hours on receipt of delivery if the goods arrive faulty or damaged during transit. In order to facilitate a return, please e-mail hello@denisequah.com and provide reference photos in order to be eligible for a replacement or a refund.

 

Commissioned artwork cannot be returned or exchanged due to the nature of the product unless it is damaged. 

 

Goods must be returned in their original packaging and the cost of shipping will be borne by the purchaser. The refund will be for the amount of the purchase price excluding the shipping cost and will be paid upon goods received.

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